Terms of Service

Last updated: October 2025

1. Acceptance of Terms

By accessing and using Grotto Digital's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Grotto Digital provides digital marketing services including but not limited to:

  • Email marketing strategy and implementation
  • SMS marketing and text messaging services
  • Marketing automation
  • Customer segmentation and targeting
  • Campaign optimization and analytics
  • Marketing consultation and strategy

2.1. SMS Services

Our SMS services include but are not limited to:

  • SMS marketing campaigns and messaging
  • Automated text message sequences
  • SMS opt-in and opt-out management
  • Text message analytics and reporting
  • SMS compliance monitoring and management

By using our SMS services, you acknowledge and agree that:

  • You have obtained proper consent from recipients before sending SMS messages
  • You will comply with all applicable laws and regulations, including TCPA compliance
  • You will honor opt-out requests immediately
  • You are responsible for the content and timing of SMS messages sent through our platform
  • Standard message and data rates may apply to recipients

We reserve the right to suspend or terminate SMS services for any client who violates these terms or applicable laws and regulations.

3. User Responsibilities

As a user of our services, you agree to:

  • Provide accurate and complete information
  • Comply with all applicable laws and regulations
  • Not use our services for any unlawful or prohibited purpose
  • Respect intellectual property rights
  • Maintain the confidentiality of any account credentials

4. Payment Terms

Payment terms will be specified in individual service agreements. Generally:

  • Fees are due as specified in your service agreement
  • Late payments may incur additional charges
  • Refunds are subject to our refund policy
  • We reserve the right to suspend services for non-payment

5. Intellectual Property

All content, trademarks, and intellectual property on this website are owned by Grotto Digital or our licensors. You may not use, reproduce, or distribute any content without our written permission.

6. Limitation of Liability

Grotto Digital shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

7. Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services, to understand our practices.

9. Governing Law

These Terms shall be interpreted and governed by the laws of the United States, without regard to its conflict of law provisions.

10. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: ethan@grottodigital.com

11. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes to these terms by posting the new terms on this page and updating the "Last updated" date.